We're excited for you to receive your new jewelry!

• Processing Time: Your order is typically processed and prepared for shipment within 1-2 business days.
• Delivery Time: Once shipped, the average delivery time is generally 3-8 business days, depending on your location.
• Peak Season: During major holidays or sales, processing and delivery times may be slightly extended. Please order early!
• Tracking: You will receive a shipping confirmation email with a tracking number once your order ships.

For any questions, contact us at Hello@clooz.in or +91 7385001300.

Hassle-Free Returns: Our Unboxing Requirement

At Clooz, we want you to love your purchase! To ensure a smooth and fair process for everyone, especially when claiming a product is damaged or defective, we require a Mandatory Unboxing Video.

Why the Video? The video serves as proof that the item was damaged before it reached you. It must be:

1. Continuous: A single, unedited shot with no cuts, pauses, or filters.

2. Complete: The recording must start when you first break the outer shipping seal/tape and continue until the product is fully removed and shown clearly.

Please Note:

• Claims for damage or missing products cannot be processed without this complete video proof.

• We cannot offer refunds for items damaged after delivery or by the customer.

• We have a 1 day return policy.

Final Steps for a Successful Return: If your return is approved, please send the item back in its original condition, including the jewelry boxes and all original packaging. Once we receive your return, your refund will be processed and credited to your original payment account within 2 business days.

• For any query contact us at: Hello@clooz.in or +91 7385001300